Site-to-Site Unified CCE Private Communications Options 2-42 Unified CCE: Distributed Unified CCE Option with Distributed Call Processing Model 2-31Ĭentralized Voice Gateways with Centralized Call Treatment and Queuing Using Unified IP IVRĬlustering Over the WAN with Unified CCE System PG 2-37Ĭentralized Voice Gateways with Centralized Call Treatment and Queuing Using Unified CVPĬentralized Voice Gateways with Centralized Call Treatment and Queuing Using Unified SystemĬonsiderations for Clustering Over the WAN 2-38ĭistributed Voice Gateways with Distributed Call Treatment and Queuing Using Unified CVP IVR: Distributed Voice Gateways with Treatment and Queuing Using Unified CVP 2-28 Unified CCE: Distributed Voice Gateways with Treatment and Queuing Using Unified IP IVR IPT: Multi-Site with Distributed Call Processing 2-22 IVR: Treatment and Queuing with Unified CVP 2-18 IVR: Treatment and Queuing with Unified IP IVR 2-17 IPT: Multi-Site with Centralized Call Processing 2-15 Unified CCE: Enterprise Unified CCE PG 2-14 IVR: Treatment and Queuing with Unified CVP 2-14 IVR: Treatment and Queuing with Unified IP IVR 2-14 Service Advertisement Framework Call Control Discovery (SAF CCD) ![]() Unified CCE: Administration & Data Server 2-3 Transfers and Conferences in a Unified CCE Environment Queuing in a Unified CCE Environment 1-22 Unified Contact Center Management Portal (CCMP) 1-15Ĭombining IP Telephony and Unified CCE in the Same Unified CM Cluster 1-20Ĭombining IP Telephony and Unified CCE Extensions on the Same IP Phone 1-21Īgent Phones in Countries with Toll-Bypass Regulations 1-21Ĭisco Unified Contact Center Enterprise 8.0 SRND Obtaining Documentation and Submitting a Service RequestĬisco Unified Customer Voice Portal (Unified CVP) 1-4Ĭisco Unified IP Interactive Voice Response (Unified IP IVR)Ĭisco Unified Contact Center Enterprise (Unified CCE) 1-6Īdministration & Data Server/Administration Client 1-11Īdministration Server and Administration Client 1-12 New or Changed Information for This Release In illustrative content is unintentional and coincidental.Ĭisco Unified Contact Center Enterprise Solution Reference Network Design Any use of actual IP addresses or phone numbers Output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. (1005R)Īny Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Imply a partnership relationship between Cisco and any other company. Third party trademarks mentioned are the property of their respective owners. A listing of Cisco's trademarks can be found at RESULTS MAY VARY DEPENDING ON FACTORS NOT TESTEDĬisco and the Cisco Logo are trademarks of Cisco Systems, Inc. USERS SHOULDĬONSULT THEIR OWN TECHNICAL ADVISORS BEFORE IMPLEMENTING THE DESIGNS. THEĭESIGNS DO NOT CONSTITUTE THE TECHNICAL OR OTHER PROFESSIONAL ADVICE OF CISCO, ITS SUPPLIERS OR PARTNERS. USERS ARE SOLELY RESPONSIBLE FOR THEIR APPLICATION OF THE DESIGNS. THE DESIGNS ARE SUBJECT TO CHANGE WITHOUT NOTICE. TO USE THE DESIGNS, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, CISCO AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE
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